FAQ

Go to the menu in Theme Selection and select ‘About’.

If you know your old password or have never set a password before (because you entered with your Apple ID or Google Account), go to ‘Theme Selection’, then to the menu, ‘Account Settings’, and tap on ‘Change Password’ and follow the instructions on the screen. Enter an empty password as the old password if you’ve never set one before. If you don’t know your old password and you haven’t given us your email address, contact our support.

You can’t. You keep the one you got when you first entered the app. If you want a new one, enter the app as a new user (‘Enter without registering’). Beware that in this case, subscriptions connected to your User ID won’t work anymore. If you got your subscription from Google Play or the App Store, they will work because they are connected to your Google and Apple IDs respectively.

You can change your username by going to the menu in ‘Theme Selection’, then selecting ‘Account Settings’, tapping on the ‘Change Username’ button, and following the instructions on the screen.

Go to ‘Theme Selection’, then Menu, ‘Account Settings’, and tap on ‘Connect with Apple ID’ or ‘Google Account,’ respectively.

Go to ‘Theme Selection’, Menu, ‘Account Settings’, tap on ‘Delete Account’ and follow the instructions on the screen.

On the ‘Login Screen’, there is a button named ‘I forgot my password.’ Tap on it, enter the email address with which you registered, and we’ll send the new password to your email address. If you haven’t registered, we can’t send you a new password because we never received your email address. However, you can contact our support, and we will try to solve your problem.

Go to the menu in ‘Theme Selection’, select ‘Code Activation,’ and follow the instructions there.

We’re providing a lot of different possibilities to get in contact with us. If you go to the menu in ‘Theme Selection’ and select ‘Contact Us,’ you will find links to our YouTube channel, Instagram, Facebook, Twitter, Telegram, Viber, WhatsApp, homepage, and email. The same information is available on our main homepage at https://qlango.com at the bottom.

Adding a new language involves expenses, searching for good translators, finding people to support users who will learn it, etc. We want to add as many languages as possible, but we try to prioritize the languages that are of interest to our users or for which we believe people who speak it would like to learn other already available languages. If you want to help us with a language that is not available yet, please contact us at info@qlango.com.

It gets hidden from your courses, and that’s it. If you add it again later, all the progress will be as it was before deletion.

We plan to add this feature in the near future, but until then, please write to us and we will do it for you.

Sure, go to the menu in ‘Theme Selection,’ select ‘Game Settings,’ and change the ‘Interface Language’ to any of the available languages.

By default, the pronunciation is set to 75%. If this is too slow or too fast for you, go to the menu in ‘Theme Selection’, select ‘Device Settings,’ and adjust the slider next to ‘Pronunciation speed’ as you wish.

Go to the menu in ‘Theme Selection’, select ‘Device Settings,’ and set or remove the checkmark next to ‘Sound effects’.

In difficulty settings, you have to select the difficulty you want to modify. After you select it, you can define whether you want to search for pairs or not. Then, you can define the probability of each way of answering. The total of 100% is maintained automatically.

Next, you can define the mistake sensitivity. Upper/Lowercase can ignore uppercase/lowercase letters. Ignore punctuations ignores whether you wrote the punctuations (dots, commas, etc.). Ignore accents accepts ‘a’ for ‘á’, ‘a’ for ‘ä’, ‘c’ for ‘č’, and so on. All these three are checked by default.

The mode of answering questions with multiple answers means that you can turn on the option to type all possible answers. However, you have to type each answer separately and check it after you type it. I think it’s not necessary to write them all. It’s enough to know at least one of the main answers.

In “Miscellaneous,” you can set whether you want to see the phrases of the lesson in Lesson Selection (some users with good memory can read the answers here and they will know all the answers although they wouldn’t know them without seeing them). You can also set whether we should show you how many words there are and how many letters each word has. This functionality isn’t implemented yet.

At the end, you can restore all settings to defaults (you don’t have to worry that you will make a mistake. If you change the settings and you don’t like them, you can restore the settings to default).

You can save these new settings for the current course only if you want. You can save these new settings for all courses if you want. You can cancel all changes.

If you want, you can even change how “Flashcards” behave. Since you can use “Flashcards” as much as you want, you can change this difficulty to Unscramble Pro, for example, and play the game here if you want.

At the beginning, you have to select the course in which you want to play this game. Then you have to select the level (A1, A2, B1, B2, etc.) in Theme Selection. When you tap on ‘Wordle,’ we ask you in which language you want to guess words: in your source language or in your destination language. If you know your destination language at the selected level, we recommend you guess the words in your target language. If you don’t know your target language very well, we recommend you guess the words in your source language. When you make the selection, the words at the selected level get loaded and the game begins.

We pronounce the word in the other language from the one you selected and show you the word. We also show you an instruction that tells you what kind of word we’re searching for (a noun, a verb, an adjective, an adverb, etc.) and provide additional instructions if needed. If you don’t know the answer, you can type any letters you want (unlike the original Wordle). Then tap on ‘Check’ and we’ll show you which letters aren’t part of the answer (colored dark grey), which letters are part of the answer but in the wrong position (colored yellow), and which letters are part of the answer and in the correct position (colored green). In the next line, you can use a new set of letters and try to find the correct answer until you have all the letters correct.

If you don’t know the answer, you can tap on the ‘Show Keys’ button and we’ll hide all the letters from the keyboard that aren’t part of the answer. If you tap on ‘Hint,’ we will show you the next correct letter. If you think you won’t find the correct word, you can tap on ‘Give Up’ and you’ll get the next word for guessing.

There are several hundred words for guessing. You’ll have to guess all non-guessed words or words where you needed our help to guess again after you have tried to guess all words. In every subsequent round, you’ll get only the words you haven’t guessed until you guess all the words without our help.

This game is very useful if you want to repeat a level of a language you already know a little.

You can use it in your browser on Windows, Linux, and Mac computers by visiting https://www.qlango.de. On Mac computers, you can also get it in the App Store.

Unfortunately, no. An internet connection is needed at all times.

On all the screens where tutorials are available, there is an icon with a question mark in a circle. You can tap it to view the tutorial again (we have shown it to you at least once in the past).

Please take a screenshot and email it to us at support@qlango.com. Specify which text is incorrect and what you think it should be, and we will correct it in the next release.

His name was Qlango. We removed it because we didn’t want to specifically target children, although our app is very suitable for them as well.

In the early days, our mascot was a blue elephant. After some time, we realized that our target audience wasn’t children and teens, so we released it back into nature. We might bring it back on special occasions, but for now, there are no plans in this direction.

Not yet. It’s a scientifically proven method, and we don’t think it makes sense to change it.

Yes, you can. You just have to tap on the icon with non-Latin letters. If it’s green, they are turned on; if it’s black, they are turned off.

Yes, you can. We accept them as if you were answering in the target language’s letters

At the moment, we are not teaching users how to read or pronounce. Take a look at our Languages section in this FAQ. There, we provide useful links on how to learn these skills before starting with Qlango, as well as other resources. We provide pronunciation for all languages except Esperanto and Latin (both are very easy to read), so you can learn to read that way too. If the language doesn’t use Latin characters, we provide subtitles in Latin characters to help you.

Before tapping on ‘Start!’ for the suggested lesson, take a look at the ‘Contents’. You’ll see all the examples you will learn in this lesson and can listen to them in your target language. This is optional. If you already know the language a little, it’s better not to look here.

Then, learn/repeat all examples from this lesson with Flashcards if you want. If you don’t want to continue, you can indicate that you know all the examples and finish. This is also optional. If you already know the language a little, it’s better not to look here.

Next, tap on ‘Start!’. If you don’t know the answer, use our hints and try to remember the correct answer. After the first round is finished, you’ll have to repeat all the examples where you needed a hint until you can guess all the examples without using a hint.

When you first tap on ‘Start!’ for a lesson, you’ll have to answer questions at difficulty level 1. This is the easiest level. After 24 hours, you will have to repeat the same lesson at difficulty level 2. Then, 48 hours later at difficulty level 3, 96 hours later at difficulty level 4, 192 hours later at difficulty level 5, and again 192 hours later at difficulty level 5. After this, you won’t have to repeat this lesson anymore.

If you complete a lesson with a result lower than 80%, you will have to repeat it before the described time passes, but at the same difficulty level as the last time.

That’s it. You just keep tapping on ‘Start!’ until every lesson in every theme turns green. After that, you don’t need to repeat them anymore and can move to the next level (A1 – Words with Examples or A2 – Words, depending on your learning goals). If you want to speak, A1 – Words with Examples is better. If you want to understand more, A2 – Words is better.

When tapping on ‘Contents’, you can see all the examples in both your source and target languages. You can also tap on the icon to hear the pronunciation of the example in your target language, where available. If you tap on the example in your source language, it gets pronounced too (suitable for visually impaired users). We suggest you look at the ‘Contents’ if you don’t know your target language. If you know it a little, it might be better not to look.

Tap on the blue button with two flags separated by an arrow to get to ‘Course Selection’, and then tap on ‘Add Course’. Next, select the language you want to use to learn your target language (it can be your native language or a language you want to strengthen). Then, select the language you want to learn, tap on it, tap on ‘Add’, and when you return to ‘Course Selection’, tap on ‘Start!’

Tap on the blue button with two flags separated by an arrow to go to ‘Course Selection’ and then tap on one of your courses. If the course you want is not listed, tap on ‘Add Course’. If you need help with this, read the section ‘How do I add a new course?’ in this FAQ.

In ‘Create Sentences’, you get the example in your source language and you have to translate it. In ‘Create Sentences Pro’, you don’t get the example in your source language. Instead, you get a set of words with which you have to create the correct sentence. If you don’t know the answer, you can use the ‘Hint’ button and we will remove all wrong words and add the next correct word (if there were no correct words, we add the first word; if there were three correct words, we add the fourth word). You can tap on the ‘Hint’ button as many times as you need to find the correct answer.

When you tap on ‘Check’, we show you which words are correct by coloring them green. Wrong words are colored red.

When the Flashcards open, you see a card with the example in the source language. You can think about how the example can be translated into your target language. Then you can tap on the card below. The card will turn around, and the example in the target language will be pronounced. If you knew the answer correctly, tap on the button ‘I know’. If you didn’t know the answer correctly, tap on the button ‘I don’t know’. After you go through all the examples, the ones where you said you didn’t know the answer will be repeated. You can, of course, cheat here—it’s up to you. As long as you want to learn that way, tap on ‘I don’t know’, but if you don’t want to repeat an example anymore, tap on ‘I know’. If you tap on the card with the example in the source language, we will pronounce the source example for you.

You get the example in your target language, but the letters in each word are scrambled. In ‘Unscramble’ mode, the first and last letters of each word are in their correct places. In ‘Unscramble Pro’ mode, no letters are in their correct places. You have to identify the scrambled example and unscramble the translation. This is another way to train your brain and better remember examples. These methods of answering aren’t included in any of the default difficulties, but you can enable them if you wish. We plan to create a game where the user will have to unscramble the words continuously.

If you don’t know what to write, tap on ‘Hint’. If the first hint doesn’t help you, tap on ‘Hint’ again, and so on, until we show you enough letters of the answer so you can type it. You still have to type it because this helps you to remember it.

In the ‘1 of 2’ game mode, you get the example in your source language and two possible answers in your target language. If you know the answer, you can select and check it by tapping on the ‘Check!’ button. If you don’t know the answer at all, tap on the ‘Hint’ button and we’ll show you the correct answer. It will be marked red, meaning that in the next round, you’ll have to try to answer the same question again until you know how to answer it without our help.

If you tap on the example in the source language, it gets pronounced, where available. This feature is for visually impaired users.

‘1 of 4’ works the same as ‘1 of 2’, except that you have to pick the correct answer from among four possible answers.

When the lesson opens, we pronounce the example for you. If you know what was said, you should type it. If you didn’t hear it, you can tap on the buttons labeled ‘Word 1’, ‘Word 2’, and so on until the last word. You can also tap on the ‘Pronounce’ button to hear the whole example again. If you type the number 1, it isn’t shown, but the first letter gets pronounced. The same applies for numbers 2-9. If you tap on 0, the whole example gets pronounced. If you type ‘+’, you get the next hint. These shortcuts are mainly for the web app.

You select one tile with the example in your source language and then select the tile that contains its translation. If you don’t know which tile contains the translation, you can tap on ‘Hint’ and we’ll show you the correct tile.

You should write the translation of the example you see.

If you type ‘+’, you get the next hint. This is especially handy in the Web App.

If there are multiple possible answers, it’s enough to write only one of them.

Read also: ‘How does the coloring of the typed answer work?’ and ‘How does ‘Hint’ on ‘Dictation’, ‘Unscramble’, ‘Unscramble Pro’, and ‘Write the Translation’ work?’

Go to ‘Stats’ in ‘Theme Selection’, then select ‘Learning Progress’. You can also switch between ‘Words’ and ‘Words with Sentences’ and vice versa here.

Go to Statistics in Theme Selection, then select ‘Learning Streak’. There you’ll see how many days you’ve been using the app in total and how many days in a row.

We recommend that all users utilize the recommended lessons, as it eliminates the need to decide which lesson to undertake next, its difficulty level, and timing. However, there are still users who prefer to manually select lessons and difficulty levels. This option is available when you tap on a theme and access the Lesson Selection feature. Here, we display the total number of lessons available (by scrolling from the last to the first lesson). We guide you to the lesson we recommend for your current session. If all lessons are marked as completed (indicated by blue or green colors), we advise against starting any new lessons. In such cases, the ‘Start’ button is grayed out. If you still choose to tap on it, we inform you that we do not recommend repeating the lesson. Why? Because repeating a lesson before it becomes outdated does not contribute to the spaced repetition system. Lessons become outdated after 1, 2, 4, 8, 16, or 32 days following the previous repetition. Attempting to progress from difficulty level 1 to 5 within the same day may prove too challenging for some users. Upon accessing the lesson selection, we preset the difficulty level for you, but you have the flexibility to adjust it according to your preference. If you find the difficulties too easy, we suggest accessing the Difficulty Settings to customize them to your requirements. Some users prefer dictation exercises as they face challenges with comprehension and writing. Others, like myself, believe that writing translations repeatedly is the most effective learning method. You have the option to review the lesson contents and explore all examples using Flashcards. We aim to provide features that cater to your individual learning needs.

After answering, there is a button named ‘Report a Problem’. Tap on it and write what you think is wrong. We will check the example and answer you and/or correct the examples. We’ll also inform you about what we’ve done, and you’ll be able to see the changes.

If the mistake is preventing you from entering the correct answer, you can enter a minus sign or some other punctuation, and it will be accepted as the correct answer. After answering, you can leave a report for us.

We aim to reply within 24 hours. If the mistake you found is critical, we will correct it on the same day. If it is less critical, we usually correct it within a week. If we think that there is no mistake, we will inform you and provide you with links proving that.

After answering, there is a button named ‘Report a Problem’. Tap on it and write what you think is strange, and we will explain it to you.

Exit the app and log in with the credentials you initially used to enter the app. You can most probably log in with the username we provided when you first entered our app (if you haven’t changed it) and the password we provided (we asked you to take a screenshot, search for it, and there is the data you need). If you have changed your username in the meantime, enter your new username in the username field when logging in and the password we provided. If you have changed it, use the updated credentials. If you don’t know them, contact our support and provide us with the username we initially gave you so we can assist you.

If you still don’t see your progress, perhaps you entered another course or you entered the correct course, but you selected a different level of learning (such as A2 instead of A1 or similar) or you selected learning ‘Words with Examples’, but you were previously learning only ‘Words’. Try switching between these options to locate your progress.

Just tap on ‘Enter without registering’. You’ll receive a username and password from us. We will ask you to take a screenshot or write them down so you can log in again if you get logged out or want to access the app on another device. We advise you to provide at least an email address in Account Settings because otherwise, it will be difficult to regain access to the app if you forget your password. Alternatively, remember or write down the User ID so we can assist you later.

You can’t. Log in with your username and password. If you initially entered Qlango using your Apple ID, go to Account Settings and review your username. Enter your email, and we will send you a new password to your email address. You can also change your password from nothing (your old password is empty) to your desired password.

You can register on the ‘Login Screen’ by tapping on the ‘Registration’ label. Alternatively, you can connect your Qlango account to your Apple ID or Google Account in ‘Account Settings’, or you can enter your email address in ‘Account Settings’. For more information, take a look at the ‘Account Settings’ section of the FAQ.

In some older versions, we had a bug, and the only solution was to clear the cache and data and restart the app. If you don’t know how to do that, contact our support. All channels are listed on our home page at the bottom: https://qlango.com.

Go to the menu on Theme Selection and select ‘Exit’.

Tap on the envelope icon at the bottom of the ‘Theme Selection’ screen. It’s labeled ‘Support’. There, you can create a new message, view all ‘Report a problem’ messages that you’ve sent to us, see our replies, and more. If you have a new question, please create a new message rather than replying to older messages. This makes it easier for us to find your message. If you want to reply to an existing conversation, tap on ‘Reply’. If you accidentally tap on ‘Reply’ or ‘New Message’, tap on ‘Cancel’ to avoid sending us an empty message.

We ask for your recommendation because we value your opinion and feedback. Knowing whether you would recommend the app to others helps us understand how satisfied you are with your experience. It also gives us insight into areas where we can improve and enhance the app for all users.

You don’t have to write anything, but we’re very glad if you do. This way, we get to know what you like and what you don’t like about the app, what you don’t understand, etc. We read these messages every day and respond to them. So if there was something you didn’t understand, we’ll explain it to you in our reply.

In the ‘Our Best Helpers’ statistics, you can see the users who have reported the most problems with examples.

Many users check the reviews in the App Store and Google Play before downloading an app. Because of this, we would greatly appreciate it if you could write something positive about our app and give us an appropriate number of stars. Please refrain from rating us poorly while stating that the app is excellent, which some users do. We haven’t purchased any reviews or ratings, unlike many other apps. As the author of Qlango, I suggest that you always read the negative reviews, as they are never paid for. This way, you’ll get the most accurate understanding of the app.

You likely indicated that you are younger than 16, and we’re not permitted to allow entry to our app using either of these accounts. Please ask your parents to sign in with their accounts.

A lot of users make mistakes when entering their email address, so by requiring them to input it twice, we minimize errors and the need for assistance.

Tap on ‘Statistics’ on the ‘Theme Selection’ screen, then choose ‘Weekly Achievement’. Once opened, tap on the gear icon in the upper right corner to set your preferred weekly plan. We recommend aiming for at least 3 lessons per day if you don’t have Premium. With Premium, aim for at least 5 lessons per day. However, it’s not essential to complete this many lessons every day; the key is to achieve your chosen total number of lessons per week.

You can do that on ‘Net Promoter Score’ (when we’re asking you about the probability that you’ll recommend us to your friends, family, or coworkers, it opens automatically after some lessons), or you can go to the menu on ‘Theme Selection’, select ‘Share with Friends’ and share the link to our app to your friends, family or coworkers. We appreciate it.

Go to the menu in ‘Theme Selection’, select ‘Splash Screen’ or ‘About’ and take a look at ‘Version’. Both the version number and the build number are important.

We often run promotions. If you don’t see any promotions anywhere, write us a message in the app, and we’ll provide you with the discount code that is currently valid, if available.

Yes, we have an account with Monobank. Write us a message, and we will provide you with the details.

Yes, we sell ‘Premium’ through our partner https://odigledolokomotive.rs. After purchase, you’ll receive a code which you can activate in the app.

Yes, on our home page, in the App Store, and on Google Play (both accessible from our app, tap on ‘Store’ on ‘Theme Selection’).

Yes, on our homepage.

Yes, on our homepage.

Yes, on our homepage.

Yes, on our homepage.

No, you have to cancel it in the App Store or Google Play if you purchased the subscription directly in our app. To be sure, go to the App Store or Google Play, search for your subscriptions, and look for Qlango.

No, you’ll need to purchase it again once it expires.

On iOS, open the App Store, go to your profile, then subscriptions, and cancel it. On Android, open Google Play, go to your profile, then subscriptions, and cancel it.

When you complete all lessons in all themes of one stage at a specific difficulty level with at least an 80% score, we automatically generate ‘Personalized questions’ for you. These questions comprise all the ones for which you required at least one hint to answer. You should focus on these questions without repeating the entire lessons, as you are already familiar with the other questions in this phase.

Because all lessons need to be completed with at least an 80% score before you can proceed.

You probably haven’t completed all the lessons in all themes. Check all themes and scroll left and right between lesson cards to see which lesson you missed. Otherwise, we strongly recommend using the ‘Start!’ button for the recommended lesson. This way, you don’t have to search for the lesson you haven’t done.

If you have answered all the questions in all lessons of all themes of one stage, the hardest questions won’t be created because there are no questions for which you needed help. This process works automatically when you use the ‘Start!’ button for the recommended lesson, and you don’t have to worry about it.

We plan to make hints in our games available for purchase, and users will need crystals to use them. This feature will apply only to games, not our courses. Until then, you are only collecting crystals, and you can feel good about how many you have already collected.

The color indicates whether you need to learn or repeat a lesson within this theme:

Grey: You haven’t completed any lessons yet, and you can start them.
Blue: You don’t need to repeat any lessons in this theme because not enough time has passed.
Red: You need to repeat at least one lesson because enough time has already passed.
Green: You have repeated the lessons enough times (6 times), so you won’t need to repeat them again.
The number indicates the total number of lessons within the theme.

This information is for advanced users.

We recommend that all users always follow the recommended lesson. We always recommend the lesson you need to repeat based on the number of repetitions and your performance. This is how you learn with our improved spaced repetition, which is the most effective learning method in general.

For this purpose, we have created the ‘Wall of Fame’, which can be accessed on ‘Theme Selection’ at the bottom tap on ‘Statistics’ and then on ‘Wall of Fame’. Here, you can see the number of lessons completed by users who are using the same course as you, users who are using the same language to learn other languages, users who are learning the same language as you, and all users collectively. This data is available for specific days, weeks, months, years, and in total. Additionally, you can review historical data to see how you compare to others from previous weeks, three months ago, and so on.

When you add a new course, we automatically set a weekly plan of 21 lessons for you. You can navigate to ‘Stats’ in the Theme Selection menu, choose ‘Weekly Achievement,’ and view the number of lessons you have completed this week, the remaining lessons needed to meet your plan, and whether you are on track or not. Additionally, you can customize a different weekly plan by tapping on the gear icon in the upper right corner.

In general, you can contact us or send us a message within the app. Additionally, we have a survey running where you can vote on features and updates that we are already planning. We will prioritize implementing them based on your votes.

You can find our survey by going to the menu in the Theme Selection, selecting ‘What should we do next?’ and leaving your votes and suggestions there. Thank you.

Go to the menu in Theme Settings, select “Why Qlango?” and read about it. The main reason is that users are genuinely learning, unlike with most other more popular apps. You can try our app without registration and for free. If you like it, we’ll be glad if you purchase the ‘Premium’ and support our mission to teach both rare and popular languages directly from your native language.

Go to the menu in ‘Theme Selection’, select ‘You can buy us a coffee.’ We’re always very grateful when someone decides to show their appreciation in this way.