1. About

Where can I see who is behind Qlango? Where can I see who made the translations for Qlango? Where can I see how many people participated in the development of Qlango?

Go to the menu in Theme Selection and select ‘About’.

2. Account Settings

How do I change my password?

If you know your old password or have never set a password before (because you entered with your Apple ID or Google Account), go to ‘Theme Selection’, then to the menu, ‘Account Settings’, and tap on ‘Change Password’ and follow the instructions on the screen. Enter an empty password as the old password if you’ve never set one before. If you don’t know your old password and you haven’t given us your email address, contact our support.

How can I change my User ID?

You can’t. You keep the one you got when you first entered the app. If you want a new one, enter the app as a new user (‘Enter without registering’). Beware that in this case, subscriptions connected to your User ID won’t work anymore. If you got your subscription from Google Play or the App Store, they will work because they are connected to your Google and Apple IDs respectively.

How can I change my username?

You can change your username by going to the menu in ‘Theme Selection’, then selecting ‘Account Settings’, tapping on the ‘Change Username’ button, and following the instructions on the screen.

How can I connect my Qlango account with my Apple ID or Google Account?

Go to ‘Theme Selection’, then Menu, ‘Account Settings’, and tap on ‘Connect with Apple ID’ or ‘Google Account,’ respectively.

How can I delete my account?

Go to ‘Theme Selection’, Menu, ‘Account Settings’, tap on ‘Delete Account’ and follow the instructions on the screen.

How can I reset my password?

If you don’t know your old password and you gave us your email address, you can tap on ‘I forgot my password’ on the ‘Login Screen’ or in ‘Account Settings’, enter your email, and we will send you a new password.

If you don’t know your old password and you’ve never given us your email address, contact us with your user ID, which we gave you when you first entered our app, and we will set the email address for you so you can reset your password.

Is deleting my account reversible?

No, there is nothing we can do to recover your account.

What if I have given you a wrong email address?

You can still use it to enter the app. However, you won’t be able to reset your password because we send new passwords to your email address. Please correct your email address in ‘Account Settings’.

What is the 'Name' in Account Settings used for?

We plan to issue diplomas with the achieved level of learning and your name on it, which we will obtain from here.

Where can I opt out from receiving newsletters?

If we ever send you an email, there will be an option to opt out, and we will never bother you again.

3. Account Settings – Login

What can I do if I forget my password?

On the ‘Login Screen’, there is a button named ‘I forgot my password.’ Tap on it, enter the email address with which you registered, and we’ll send the new password to your email address. If you haven’t registered, we can’t send you a new password because we never received your email address. However, you can contact our support, and we will try to solve your problem.

4. Code Activation

Where do I activate the code that I received in the purchase confirmation when I bought Premium on your home page?

Go to the menu in ‘Theme Selection’, select ‘Code Activation,’ and follow the instructions there.

5. Contact Us!

I would like to send you an email. I would like to talk to you on WhatsApp, Viber, or Telegram. Where can I talk to you?

We’re providing a lot of different possibilities to get in contact with us. If you go to the menu in ‘Theme Selection’ and select ‘Contact Us,’ you will find links to our YouTube channel, Instagram, Facebook, Twitter, Telegram, Viber, WhatsApp, homepage, and email. The same information is available on our main homepage at https://www.qlango.com at the bottom.

6. Course Adding

Why isn't my language available yet?

Adding a new language involves expenses, searching for good translators, finding people to support users who will learn it, etc. We want to add as many languages as possible, but we try to prioritize the languages that are of interest to our users or for which we believe people who speak it would like to learn other already available languages. If you want to help us with a language that is not available yet, please contact us at [email protected].

7. Course Selection

What happens when I delete a course?

It gets hidden from your courses, and that’s it. If you add it again later, all the progress will be as it was before deletion.

8. Course Settings

How can I reset my progress?

We plan to add this feature in the near future, but until then, please write to us and we will do it for you.

9. Device Settings

How can I use the application in another language?

Sure, go to the menu in ‘Theme Selection,’ select ‘Game Settings,’ and change the ‘Interface Language’ to any of the available languages.

How can I increase or reduce the speed of pronunciation?

By default, the pronunciation is set to 75%. If this is too slow or too fast for you, go to the menu in ‘Theme Selection’, select ‘Device Settings,’ and adjust the slider next to ‘Pronunciation speed’ as you wish.

How can I turn sound effects on or off?

Go to the menu in ‘Theme Selection’, select ‘Device Settings,’ and set or remove the checkmark next to ‘Sound effects’.

How can I turn dark mode on or off?

If it hasn’t been turned on automatically, go to ‘Theme Selection”, select ‘Device Settings’ and turn it on or off.

How can I turn on or turn off the recommended lesson?

You can tap on ‘X’ to close it where it is being shown to you, or you can go to Theme Selection, select ‘Device Settings’ in menu and check or uncheck the box next to ‘Turn the suggested lesson off.’ This is possible only with a subscription.

10. Difficulty Settings

How can I change the difficulties?

In difficulty settings, you have to select the difficulty you want to modify. After you select it, you can define whether you want to search for pairs or not. Then, you can define the probability of each way of answering. The total of 100% is maintained automatically.

Next, you can define the mistake sensitivity. Upper/Lowercase can ignore uppercase/lowercase letters. Ignore punctuations ignores whether you wrote the punctuations (dots, commas, etc.). Ignore accents accepts ‘a’ for ‘á’, ‘a’ for ‘ä’, ‘c’ for ‘č’, and so on. All these three are checked by default.

The mode of answering questions with multiple answers means that you can turn on the option to type all possible answers. However, you have to type each answer separately and check it after you type it. I think it’s not necessary to write them all. It’s enough to know at least one of the main answers.

In “Miscellaneous,” you can set whether you want to see the phrases of the lesson in Lesson Selection (some users with good memory can read the answers here and they will know all the answers although they wouldn’t know them without seeing them). You can also set whether we should show you how many words there are and how many letters each word has. This functionality isn’t implemented yet.

At the end, you can restore all settings to defaults (you don’t have to worry that you will make a mistake. If you change the settings and you don’t like them, you can restore the settings to default).

You can save these new settings for the current course only if you want. You can save these new settings for all courses if you want. You can cancel all changes.

If you want, you can even change how “Flashcards” behave. Since you can use “Flashcards” as much as you want, you can change this difficulty to Unscramble Pro, for example, and play the game here if you want.

11. Games

How does "Wordle+" work?

At the beginning, you have to select the course in which you want to play this game. Then you have to select the level (A1, A2, B1, B2, etc.) in Theme Selection. When you tap on ‘Wordle,’ we ask you in which language you want to guess words: in your source language or in your destination language. If you know your destination language at the selected level, we recommend you guess the words in your target language. If you don’t know your target language very well, we recommend you guess the words in your source language. When you make the selection, the words at the selected level get loaded and the game begins.

We pronounce the word in the other language from the one you selected and show you the word. We also show you an instruction that tells you what kind of word we’re searching for (a noun, a verb, an adjective, an adverb, etc.) and provide additional instructions if needed. If you don’t know the answer, you can type any letters you want (unlike the original Wordle). Then tap on ‘Check’ and we’ll show you which letters aren’t part of the answer (colored dark grey), which letters are part of the answer but in the wrong position (colored yellow), and which letters are part of the answer and in the correct position (colored green). In the next line, you can use a new set of letters and try to find the correct answer until you have all the letters correct.

If you don’t know the answer, you can tap on the ‘Show Keys’ button and we’ll hide all the letters from the keyboard that aren’t part of the answer. If you tap on ‘Hint,’ we will show you the next correct letter. If you think you won’t find the correct word, you can tap on ‘Give Up’ and you’ll get the next word for guessing.

There are several hundred words for guessing. You’ll have to guess all non-guessed words or words where you needed our help to guess again after you have tried to guess all words. In every subsequent round, you’ll get only the words you haven’t guessed until you guess all the words without our help.

This game is very useful if you want to repeat a level of a language you already know a little.

12. General

Can I install the app on my computer? How can I install the app on my computer?

You can use it in your browser on Windows, Linux, and Mac computers by visiting https://www.qlango.de. On Mac computers, you can also get it in the App Store.

Can I use the app without an internet connection?

Unfortunately, no. An internet connection is needed at all times.

How can I view the in-app tutorials?

On all the screens where tutorials are available, there is an icon with a question mark in a circle. You can tap it to view the tutorial again (we have shown it to you at least once in the past).

I discovered an incorrect translation in one of the user interface texts. How can I report it?

Please take a screenshot and email it to us at [email protected]. Specify which text is incorrect and what you think it should be, and we will correct it in the next release.

My connection works, but the app is telling me that there are interruptions, even though other apps, the browser, and email work without problems. What could be the reason?

In most cases, there is a problem with the router, modem, or the connection itself. Contact your system administrator or internet service provider to solve the problem. You can try using a mobile connection; it might work. If the mobile connection doesn’t work, try using Wi-Fi at a friend’s place or in a public location (although it might not work in certain public places either). Sometimes using a VPN can also help.

What if I want a language or level sooner than planned?

“Fill out our survey on: https://docs.google.com/forms/d/e/1FAIpQLScMW_SPCtuEHxGy4JD3wVb60LqsE3wf6GNzi-SgY0rG7P0phQ/viewform

Or go to ‘Theme Selection’ and select ‘What should we do next?’ in menu”

Why is there no pronunciation available in some languages?

We depend on AI for pronunciations, and if our three providers don’t support a certain language, we don’t have the pronunciation for it. Currently, we don’t have pronunciations for Esperanto and Latin, but reading and pronouncing these two languages is easy enough to learn in a few minutes. Check our languages section to find links where the pronunciation for these two languages is explained.

13. Graphic Elements

What was the elephant's name?

His name was Qlango. We removed it because we didn’t want to specifically target children, although our app is very suitable for them as well.

Where has the elephant gone?

In the early days, our mascot was a blue elephant. After some time, we realized that our target audience wasn’t children and teens, so we released it back into nature. We might bring it back on special occasions, but for now, there are no plans in this direction.

Why was your mascot an elephant?

Because it is told that elephants have good memory.

14. Learning

Can I change the number of hours that should pass between each repetition before a lesson turns red?

Not yet. It’s a scientifically proven method, and we don’t think it makes sense to change it.

Can I turn off subtitles for languages that use non-Latin letters?

Yes, you can. You just have to tap on the icon with non-Latin letters. If it’s green, they are turned on; if it’s black, they are turned off.

Can I type the answer in Latin if I don't know my target language's letters?

Yes, you can. We accept them as if you were answering in the target language’s letters

How can I learn a new language with Qlango if I don't know it at all?

At the moment, we are not teaching users how to read or pronounce. Take a look at our Languages section in this FAQ. There, we provide useful links on how to learn these skills before starting with Qlango, as well as other resources. We provide pronunciation for all languages except Esperanto and Latin (both are very easy to read), so you can learn to read that way too. If the language doesn’t use Latin characters, we provide subtitles in Latin characters to help you.

Before tapping on ‘Start!’ for the suggested lesson, take a look at the ‘Contents’. You’ll see all the examples you will learn in this lesson and can listen to them in your target language. This is optional. If you already know the language a little, it’s better not to look here.

Then, learn/repeat all examples from this lesson with Flashcards if you want. If you don’t want to continue, you can indicate that you know all the examples and finish. This is also optional. If you already know the language a little, it’s better not to look here.

Next, tap on ‘Start!’. If you don’t know the answer, use our hints and try to remember the correct answer. After the first round is finished, you’ll have to repeat all the examples where you needed a hint until you can guess all the examples without using a hint.

When you first tap on ‘Start!’ for a lesson, you’ll have to answer questions at difficulty level 1. This is the easiest level. After 24 hours, you will have to repeat the same lesson at difficulty level 2. Then, 48 hours later at difficulty level 3, 96 hours later at difficulty level 4, 192 hours later at difficulty level 5, and again 192 hours later at difficulty level 5. After this, you won’t have to repeat this lesson anymore.

If you complete a lesson with a result lower than 80%, you will have to repeat it before the described time passes, but at the same difficulty level as the last time.

That’s it. You just keep tapping on ‘Start!’ until every lesson in every theme turns green. After that, you don’t need to repeat them anymore and can move to the next level (A1 – Words with Examples or A2 – Words, depending on your learning goals). If you want to speak, A1 – Words with Examples is better. If you want to understand more, A2 – Words is better.

How do 'Contents' work?

When tapping on ‘Contents’, you can see all the examples in both your source and target languages. You can also tap on the icon to hear the pronunciation of the example in your target language, where available. If you tap on the example in your source language, it gets pronounced too (suitable for visually impaired users). We suggest you look at the ‘Contents’ if you don’t know your target language. If you know it a little, it might be better not to look.

How do I add a new course?

Tap on the blue button with two flags separated by an arrow to get to ‘Course Selection’, and then tap on ‘Add Course’. Next, select the language you want to use to learn your target language (it can be your native language or a language you want to strengthen). Then, select the language you want to learn, tap on it, tap on ‘Add’, and when you return to ‘Course Selection’, tap on ‘Start!’

How do I change my course?

Tap on the blue button with two flags separated by an arrow to go to ‘Course Selection’ and then tap on one of your courses. If the course you want is not listed, tap on ‘Add Course’. If you need help with this, read the section ‘How do I add a new course?’ in this FAQ.

How do the 'Create Sentences' and 'Create Sentences Pro' work?

In ‘Create Sentences’, you get the example in your source language and you have to translate it. In ‘Create Sentences Pro’, you don’t get the example in your source language. Instead, you get a set of words with which you have to create the correct sentence. If you don’t know the answer, you can use the ‘Hint’ button and we will remove all wrong words and add the next correct word (if there were no correct words, we add the first word; if there were three correct words, we add the fourth word). You can tap on the ‘Hint’ button as many times as you need to find the correct answer.

When you tap on ‘Check’, we show you which words are correct by coloring them green. Wrong words are colored red.

How do the 'Flashcards' work?

When the Flashcards open, you see a card with the example in the source language. You can think about how the example can be translated into your target language. Then you can tap on the card below. The card will turn around, and the example in the target language will be pronounced. If you knew the answer correctly, tap on the button ‘I know’. If you didn’t know the answer correctly, tap on the button ‘I don’t know’. After you go through all the examples, the ones where you said you didn’t know the answer will be repeated. You can, of course, cheat here—it’s up to you. As long as you want to learn that way, tap on ‘I don’t know’, but if you don’t want to repeat an example anymore, tap on ‘I know’. If you tap on the card with the example in the source language, we will pronounce the source example for you.

How do the 'Unscramble' and 'Unscramble Pro' work?

You get the example in your target language, but the letters in each word are scrambled. In ‘Unscramble’ mode, the first and last letters of each word are in their correct places. In ‘Unscramble Pro’ mode, no letters are in their correct places. You have to identify the scrambled example and unscramble the translation. This is another way to train your brain and better remember examples. These methods of answering aren’t included in any of the default difficulties, but you can enable them if you wish. We plan to create a game where the user will have to unscramble the words continuously.

How does 'Hint' work in 'Dictation', 'Unscramble', 'Unscramble Pro', and 'Write the Translation'?

If you don’t know what to write, tap on ‘Hint’. If the first hint doesn’t help you, tap on ‘Hint’ again, and so on, until we show you enough letters of the answer so you can type it. You still have to type it because this helps you to remember it.

How does the '1 of 2' work?

In the ‘1 of 2’ game mode, you get the example in your source language and two possible answers in your target language. If you know the answer, you can select and check it by tapping on the ‘Check!’ button. If you don’t know the answer at all, tap on the ‘Hint’ button and we’ll show you the correct answer. It will be marked red, meaning that in the next round, you’ll have to try to answer the same question again until you know how to answer it without our help.

If you tap on the example in the source language, it gets pronounced, where available. This feature is for visually impaired users.

How does the '1 of 4' work?

‘1 of 4’ works the same as ‘1 of 2’, except that you have to pick the correct answer from among four possible answers.

How does the 'Dictation' work?

When the lesson opens, we pronounce the example for you. If you know what was said, you should type it. If you didn’t hear it, you can tap on the buttons labeled ‘Word 1’, ‘Word 2’, and so on until the last word. You can also tap on the ‘Pronounce’ button to hear the whole example again. If you type the number 1, it isn’t shown, but the first letter gets pronounced. The same applies for numbers 2-9. If you tap on 0, the whole example gets pronounced. If you type ‘+’, you get the next hint. These shortcuts are mainly for the web app.

How does the 'Find Pairs' work?

You select one tile with the example in your source language and then select the tile that contains its translation. If you don’t know which tile contains the translation, you can tap on ‘Hint’ and we’ll show you the correct tile.

How does the 'Write the Translation' work?

You should write the translation of the example you see.

If you type ‘+’, you get the next hint. This is especially handy in the Web App.

If there are multiple possible answers, it’s enough to write only one of them.

Read also: ‘How does the coloring of the typed answer work?’ and ‘How does ‘Hint’ on ‘Dictation’, ‘Unscramble’, ‘Unscramble Pro’, and ‘Write the Translation’ work?’

How does the coloring of the typed answer work?

When you start typing, the text turns black if the typed part of the answer is wrong. If it is correct, it turns blue. When the answer is completely correct, it turns green. If you type more than needed, it turns red. You can press ‘Enter’ on your keyboard or tap on the ‘Check’ button to check the answer.

How many points do I get when answering?

If you answer the question without a hint, you get 4 points. With hints, depending on the way of answering, you get 3, 2, 1, or 0 points. You get fewer points with each hint used (you can use multiple hints in ‘Create Sentences’, ‘Create Sentences Pro’, ‘Unscramble’, ‘Unscramble Pro’, ‘Dictation’, and ‘Write the Translation’).

I want to learn at level B2. Where can I select it?

If it is available, you can select it in Theme Selection under the blue button with two flags, which usually says ‘A1 (Beginner level) – Words’. Change it to the level you want.

I would like to set some examples aside and learn them again later. How can I do that?

This happens automatically. If you need a hint to answer a question, you will have to repeat the same example again in the same lesson. When you finish all lessons from all themes in one stage at one difficulty level, we create harder questions for you, which contain all the examples for which you needed a hint. If you want to intentionally add an example, just tap on the ‘Hint’ button, and it will be included in future repetitions.

My biggest problem is listening comprehension. What do you suggest?

Set one of the difficulties so that you will write what you hear all the time. If one difficulty isn’t enough, redefine more difficulties in the same way. How to do that is described in the ‘What should I do if I want to write what I hear for the entire Difficulty 4?’ section of this FAQ.

What do the dots in the progress indicator mean?

At the beginning, all dots are light grey (for all ways of answering except for finding pairs) or dark grey (for finding pairs). When you answer a question correctly, the dot turns green. If you answer incorrectly or need our help, the dot turns red. In the next round, the green dots are placed at the beginning, and all red dots become yellow (for all ways of answering except for finding pairs) or orange (for finding pairs). These yellow and orange dots also turn green or red, and when the round finishes, red dots become yellow in the next round, and so on, until all dots are green and the lesson is finished. If a dot is blue, the question was skipped. If you skip a question in the first round, you’ll still have to repeat it in the next round. If you skip questions in rounds 2 and above, you won’t have to repeat them anymore (this feature isn’t implemented yet).

What does the round number mean?

The round number indicates how many times you have tried to answer the questions. In each subsequent round, only the questions you answered incorrectly or needed help with are repeated.

What if I don't want to learn the suggested lesson?

It’s more complicated because you’ll have to search for the appropriate lesson yourself, and it’s impossible to get all the advantages of our spaced repetition since we won’t create the hardest questions for you until you’ve finished all lessons from all themes in one stage.

If you still want to do it, repeat the lessons only when they are red or grey. Grey lessons are lessons you’ve never done before, while red lessons are ones where your result was below 80% and need to be repeated at the same difficulty, or the time since the last repetition has passed and you need to repeat it at a higher difficulty. When you open a theme to access the Lesson Selection, we will move you to the lesson that needs to be repeated, and it will be colored red or grey. If it has another color, the ‘Start’ button won’t be blue, and if you tap on it, we will warn you that it’s too early to repeat it or that you don’t need to repeat it anymore.

What if I want to start all my lessons at difficulty 3?

We don’t offer this automatically yet. You have to enter each theme, select difficulty 3 for every lesson, and complete it. After you’ve completed all your lessons in all the themes of one stage at one difficulty, the automation will continue suggesting lessons in the next higher difficulty. We suggest redefining difficulties in the difficulty settings as explained in the section ‘What should I do if I want to write the answer all the time?’ in this FAQ.

What is better to learn: words or words with example phrases?

This depends on what you’re learning for. To be able to speak, A1 – Words with Examples is better, but only after you’ve finished all the words in A1 (unless you already know the words). If you want to understand more, learn only words. Start with level A1. If this level is too easy for you, go to level A2, then B1, and then B2 (if they are available).

What should I do if I want to write the answer all the time?

You can go to ‘Theme Selection’, select ‘Difficulty Settings’ in menu. Then select the first difficulty, set the way of answering to ‘Writing’, save it for your current course, and repeat the procedure for all difficulties from 2 to 5. Uncheck the ‘Find Pairs’ checkbox if you don’t want to search for pairs.

What should I do if I want to write what I hear the whole difficulty 4?

Go to Theme Selection, then Menu, and Difficulty Settings. Pick the difficulty that you want to redefine, set Dictation to 100%, and all other ways of answering to 0%. Uncheck the ‘Find Pairs’ checkbox if you don’t want to search for pairs.

Why am I only learning words? Why are there no example sentences?

To learn example phrases as well, you have to switch to the level where you’re learning (A1, for example) from ‘A1 – Words’ to ‘A1 – Words with Examples’.

Why are there no pictures?

We believe that pictures can hinder your learning progress and confuse learners. Initially, you must understand what the picture is conveying, then you receive the word in your native language, and finally, you have to find the translation in the language you are learning. This process adds an extra step. The most effective way to learn is to use the word in a language you already know well and the word in the language you are learning in a sentence that you create yourself. However, we cannot assist with this process because every person has their own general knowledge, knows different words in different languages, knows different people (sometimes a school friend’s surname is similar to the word you are trying to learn), and so on. That’s why the more languages you know, the easier it becomes to learn another language because you can connect many words with the words in other languages you already know.

Why does the 'Check' button blink and change color in 'Dictation', 'Unscramble', 'Unscramble Pro', and 'Write the Translation' activities?

If the answer you typed is correct, the ‘Check’ button blinks and turns green, indicating that the answer is correct. You can tap on this button or press ‘Enter’ on your keyboard.

If it turns red, it means you wrote more letters than needed.

If it’s grey, you haven’t written anything.

If it’s blue, you can check the answer, but you’ll receive the same message as you see below the written text, providing information about where the mistake is. Depending on difficulty settings, we will tell you in which letter of which word the mistake is. However, you can change these settings, and we will only inform you if the answer is correct or not, or we will only tell you in which word the mistake is.

Read more about it in ‘Difficulty Settings’.

15. Learning Progress

Where can I find information about the total number of examples, the number of examples I haven't learned yet, the number I am currently learning, the number I need to repeat, and the number I already know?

Go to ‘Stats’ in ‘Theme Selection’, then select ‘Learning Progress’. You can also switch between ‘Words’ and ‘Words with Sentences’ and vice versa here.

16. Learning Streak

How many consecutive days have I been using the app? How many total days have I been using the app?

Go to Statistics in Theme Selection, then select ‘Learning Streak’. There you’ll see how many days you’ve been using the app in total and how many days in a row.

17. Lesson Selection

What is "Lesson Selection" good for?

We recommend that all users utilize the recommended lessons, as it eliminates the need to decide which lesson to undertake next, its difficulty level, and timing. However, there are still users who prefer to manually select lessons and difficulty levels. This option is available when you tap on a theme and access the Lesson Selection feature. Here, we display the total number of lessons available (by scrolling from the last to the first lesson). We guide you to the lesson we recommend for your current session. If all lessons are marked as completed (indicated by blue or green colors), we advise against starting any new lessons. In such cases, the ‘Start’ button is grayed out. If you still choose to tap on it, we inform you that we do not recommend repeating the lesson. Why? Because repeating a lesson before it becomes outdated does not contribute to the spaced repetition system. Lessons become outdated after 1, 2, 4, 8, 16, or 32 days following the previous repetition. Attempting to progress from difficulty level 1 to 5 within the same day may prove too challenging for some users. Upon accessing the lesson selection, we preset the difficulty level for you, but you have the flexibility to adjust it according to your preference. If you find the difficulties too easy, we suggest accessing the Difficulty Settings to customize them to your requirements. Some users prefer dictation exercises as they face challenges with comprehension and writing. Others, like myself, believe that writing translations repeatedly is the most effective learning method. You have the option to review the lesson contents and explore all examples using Flashcards. We aim to provide features that cater to your individual learning needs.

18. Lessons

What should I do if I discover a mistake in an example?

After answering, there is a button named ‘Report a Problem’. Tap on it and write what you think is wrong. We will check the example and answer you and/or correct the examples. We’ll also inform you about what we’ve done, and you’ll be able to see the changes.

If the mistake is preventing you from entering the correct answer, you can enter a minus sign or some other punctuation, and it will be accepted as the correct answer. After answering, you can leave a report for us.

We aim to reply within 24 hours. If the mistake you found is critical, we will correct it on the same day. If it is less critical, we usually correct it within a week. If we think that there is no mistake, we will inform you and provide you with links proving that.

What can I do if the examples seem strange to me?

After answering, there is a button named ‘Report a Problem’. Tap on it and write what you think is strange, and we will explain it to you.

What if someone else has asked the same question about an example before?

If we think that the question might be interesting to other users, we mark it as public. So, after answering a question, you’ll see a small red dot with a number inside on the ‘Report a Problem’ button. That means there are messages waiting for you. These might be public messages or answers to your questions. Answers to your questions are also visible in ‘Support’ (the icon with the envelope on Theme Selection). You can also add a reply to these messages, and we will reply to you within 24 hours.

19. Login Screen

All my progress is gone. What can I do?

Exit the app and log in with the credentials you initially used to enter the app. You can most probably log in with the username we provided when you first entered our app (if you haven’t changed it) and the password we provided (we asked you to take a screenshot, search for it, and there is the data you need). If you have changed your username in the meantime, enter your new username in the username field when logging in and the password we provided. If you have changed it, use the updated credentials. If you don’t know them, contact our support and provide us with the username we initially gave you so we can assist you.

If you still don’t see your progress, perhaps you entered another course or you entered the correct course, but you selected a different level of learning (such as A2 instead of A1 or similar) or you selected learning ‘Words with Examples’, but you were previously learning only ‘Words’. Try switching between these options to locate your progress.

How do I enter the app without registering?

Just tap on ‘Enter without registering’. You’ll receive a username and password from us. We will ask you to take a screenshot or write them down so you can log in again if you get logged out or want to access the app on another device. We advise you to provide at least an email address in Account Settings because otherwise, it will be difficult to regain access to the app if you forget your password. Alternatively, remember or write down the User ID so we can assist you later.

How do I log into the web app using my Apple account?

You can’t. Log in with your username and password. If you initially entered Qlango using your Apple ID, go to Account Settings and review your username. Enter your email, and we will send you a new password to your email address. You can also change your password from nothing (your old password is empty) to your desired password.

How do I register?

You can register on the ‘Login Screen’ by tapping on the ‘Registration’ label. Alternatively, you can connect your Qlango account to your Apple ID or Google Account in ‘Account Settings’, or you can enter your email address in ‘Account Settings’. For more information, take a look at the ‘Account Settings’ section of the FAQ.

I am sure I entered the correct username and password, but I still can't log in because the app is telling me that my credentials are wrong.

In some older versions, we had a bug, and the only solution was to clear the cache and data and restart the app. If you don’t know how to do that, contact our support. All channels are listed on our home page at the bottom: https://www.qlango.com.

I can't login

Please check if you can access the site: https://server.qlango.com.

If not, it’s possible that your internet provider has blocked access, or there may be an issue with your IP address. Please inform us about this, as it may be related to malicious activities by hackers. Otherwise, you can use our app by turning on a VPN connection.

What should I do if my login screen is in a language I don't understand or can't even read?

Tap on the first field below the Qlango Logo and search for the language you know well. All languages are written in two languages. Above is the name of the language in its native language, and below is the name of the language in the language you have set in Qlango. Languages are sorted by the original name of the language, so languages that use the Latin alphabet are at the beginning, followed by all other languages.

Why is my password visible on the login screen?

The last used username and password are visible on your login screen. The password is encrypted in our database and decrypted only on your device.

Why is everything in English?

If everything is in English, tap on the button labeled ‘I speak British English’ and select the language you want. We support some languages that aren’t supported by Apple or Google, so we suggest selecting them if one of them is your native language. After selecting the language, the screen will refresh and display all fields on the screen in the selected language.

Why should I register?

In case you forget your Username, you can still enter with your Apple ID, Google Account, or email address and the password. If you forgot your password, you can tap on the text ‘I forgot my password’ on the Login Screen or in Account settings, and we will send you a new password. If we don’t have your email address, we can’t do that. If you connected your Qlango account with Apple ID or Google Account, we also don’t have your email address, but you won’t need it as long as you enter the app with the same ID or Account, respectively.

20. Logout

How do I log out?

Go to the menu on Theme Selection and select ‘Exit’.

21. Messages

Where can I write a message to you in the app? Where can I see old messages?

Tap on the envelope icon at the bottom of the ‘Theme Selection’ screen. It’s labeled ‘Support’. There, you can create a new message, view all ‘Report a problem’ messages that you’ve sent to us, see our replies, and more. If you have a new question, please create a new message rather than replying to older messages. This makes it easier for us to find your message. If you want to reply to an existing conversation, tap on ‘Reply’. If you accidentally tap on ‘Reply’ or ‘New Message’, tap on ‘Cancel’ to avoid sending us an empty message.

22. Net Promoter Score

Why are you asking me if I'd recommend the app to my friends, family, or coworkers?

We ask for your recommendation because we value your opinion and feedback. Knowing whether you would recommend the app to others helps us understand how satisfied you are with your experience. It also gives us insight into areas where we can improve and enhance the app for all users.

Why do I need to provide input when you're asking if I'd recommend the app to others?

You don’t have to write anything, but we’re very glad if you do. This way, we get to know what you like and what you don’t like about the app, what you don’t understand, etc. We read these messages every day and respond to them. So if there was something you didn’t understand, we’ll explain it to you in our reply.

23. Our Best Helpers

What information is available in the 'Our Best Helpers' statistics?

In the ‘Our Best Helpers’ statistics, you can see the users who have reported the most problems with examples.

24. Rate us!

What is the purpose of the 'Rate us!' feature?

Many users check the reviews in the App Store and Google Play before downloading an app. Because of this, we would greatly appreciate it if you could write something positive about our app and give us an appropriate number of stars. Please refrain from rating us poorly while stating that the app is excellent, which some users do. We haven’t purchased any reviews or ratings, unlike many other apps. As the author of Qlango, I suggest that you always read the negative reviews, as they are never paid for. This way, you’ll get the most accurate understanding of the app.

25. Registration

Why can't I register or sign in with my Apple ID or Google account?

You likely indicated that you are younger than 16, and we’re not permitted to allow entry to our app using either of these accounts. Please ask your parents to sign in with their accounts.

Why do I need to re-enter my email address during registration?

A lot of users make mistakes when entering their email address, so by requiring them to input it twice, we minimize errors and the need for assistance.

Why don't you require a complex password?

We believe our app doesn’t require excessive protection since it doesn’t contain personal information, and stealing accounts is not a significant concern. Therefore, we don’t require complex passwords. However, when we introduce chatting features, we may consider implementing stricter password requirements, as conversations contain personal content that users may want to keep private.

26. Set Weekly Plan

Where can I set my weekly plan?

Tap on ‘Statistics’ on the ‘Theme Selection’ screen, then choose ‘Weekly Achievement’. Once opened, tap on the gear icon in the upper right corner to set your preferred weekly plan. We recommend aiming for at least 3 lessons per day if you don’t have Premium. With Premium, aim for at least 5 lessons per day. However, it’s not essential to complete this many lessons every day; the key is to achieve your chosen total number of lessons per week.

27. Share with Friends

How can I share the app with my friends?

You can do that on ‘Net Promoter Score’ (when we’re asking you about the probability that you’ll recommend us to your friends, family, or coworkers, it opens automatically after some lessons), or you can go to the menu on ‘Theme Selection’, select ‘Share with Friends’ and share the link to our app to your friends, family or coworkers. We appreciate it.

28. Splash Screen

Where can I see which version of the app is on my device?

Go to the menu in ‘Theme Selection’, select ‘Splash Screen’ or ‘About’ and take a look at ‘Version’. Both the version number and the build number are important.

29. Subscriptions

Can I get a discount on my subscription?

We often run promotions. If you don’t see any promotions anywhere, write us a message in the app, and we’ll provide you with the discount code that is currently valid, if available.

Can I buy 'Premium' by transferring money in Ukraine?

Yes, we have an account with Monobank. Write us a message, and we will provide you with the details.

Can I buy 'Premium' in Serbia without a credit card?

Yes, we sell ‘Premium’ through our partner https://odigledolokomotive.rs. After purchase, you’ll receive a code which you can activate in the app.

Can I buy 'Premium' with a credit card?

Yes, on our home page, in the App Store, and on Google Play (both accessible from our app, tap on ‘Store’ on ‘Theme Selection’).

Can I buy 'Premium' with cryptocurrency?

Yes, on our homepage.

Can I buy 'Premium' with iDEAL?

Yes, on our homepage.

Can I buy 'Premium' with PayPal?

Yes, on our homepage.

Can I buy 'Premium' with SEPA money transwer?

Yes, on our homepage.

Does my subscription end when I delete the app from my device?

No, you have to cancel it in the App Store or Google Play if you purchased the subscription directly in our app. To be sure, go to the App Store or Google Play, search for your subscriptions, and look for Qlango.

Do the Premium subscriptions for one year or one month that are being sold on our homepage renew automatically?

No, you’ll need to purchase it again once it expires.

How do I cancel the subscription?

On iOS, open the App Store, go to your profile, then subscriptions, and cancel it. On Android, open Google Play, go to your profile, then subscriptions, and cancel it.

How can I get a subscription if I don’t have a credit card?

Please send an email to [email protected] and we’ll find a way. In general, there are quite a few payment methods supported on our homepage at https://www.qlango.com

How long is the testing period when I purchase premium on the App Store or Play Store?

If you took the yearly subscription, it’s for 7 days. However, try to cancel it on the 6th day because Apple and Google might interpret 7 days differently due to varying time zones. We don’t offer trials with other subscriptions. If you want to buy the lifetime version, but want to try it first, take the yearly subscription, cancel it on the 6th day and then buy the lifetime version. You can of course do the same with the monthly subscription.

How much money do you receive from the App Store and Play Store for your app's availability there?

We don’t receive any money from Apple or Google. In fact, we have to pay them a commission for every purchase made through their platforms. Additionally, we are required to pay taxes in your country. This is why we encourage you to make purchases directly on our website.

I'm sure my credit card is fine, but I'm unable to pay for the subscription. What should I do?

Try to make the payment on our website. It tends to work better than the App Store and Google Play in most cases. Additionally, you can also use PayPal, even if you don’t have an account there. With PayPal, you can pay using only your credit card.

What can I do if I can't find Qlango among my subscriptions, but I'm certain that I have an active subscription?

It’s possible that you’re searching for it with the wrong Google account that you added to your device. Please try using all your accounts and navigate to subscriptions to locate it.

I purchased the premium outside of the Play Store and App Store. How do I activate it?

You can do it on the web, on iOS, and Android devices. Select the app you want, log in using your preferred method, add the desired course, and then, in the menu under ‘Theme Selection’, select ‘Code Activation’ and follow the on screen instructions.

Is it possible to use the Premium on multiple devices?

On iOS: Yes, as long as your iCloud account is signed in on all these devices.
On Android: Yes, as long as your Google account is signed in on all these devices.

If you want the subscription to work on iOS, Android, Mac, and Web, purchase it on our website https://www.qlango.com

What do I get with a subscription?

You can access all themes, complete more than 3 lessons per day, and we won’t ask you for further support and you won’t see any ads anymore. This will give you greater motivation to truly learn!

What does the one-time payment entail?

It means that you pay once and you will have the Premium for a lifetime (up to the next 100 years).

Why can't you finance your app with ads?

Because we only receive up to 10 cents for every user who clicks on an ad and installs the advertised app or registers on the advertised site. We don’t earn any money just for displaying the ads or if the user only clicks on them. Additionally, statistically, only 2% of users click on ads. Even if we had 10,000 users daily (which we don’t), we would only earn 20€ per day. Qlango is not a game where many users can play more than 5 games per day like in Candy Crush or something similar. That’s why we can’t sustain ourselves solely from ad revenue.

30. Theme Selection

How do the 'Personalized questions' work?

When you complete all lessons in all themes of one stage at a specific difficulty level with at least an 80% score, we automatically generate ‘Personalized questions’ for you. These questions comprise all the ones for which you required at least one hint to answer. You should focus on these questions without repeating the entire lessons, as you are already familiar with the other questions in this phase.

I finished a lesson, and it's colored blue or green, but the suggestion still prompts me to repeat it. Why?

Because all lessons need to be completed with at least an 80% score before you can proceed.

I completed all lessons with at least 80%, but I still don't have 'Personalized Questions'.

You probably haven’t completed all the lessons in all themes. Check all themes and scroll left and right between lesson cards to see which lesson you missed. Otherwise, we strongly recommend using the ‘Start!’ button for the recommended lesson. This way, you don’t have to search for the lesson you haven’t done.

If you have answered all the questions in all lessons of all themes of one stage, the hardest questions won’t be created because there are no questions for which you needed help. This process works automatically when you use the ‘Start!’ button for the recommended lesson, and you don’t have to worry about it.

What are crystals used for?

We plan to make hints in our games available for purchase, and users will need crystals to use them. This feature will apply only to games, not our courses. Until then, you are only collecting crystals, and you can feel good about how many you have already collected.

What do circles in various colors with numbers inside them on the 'Theme Selection' indicate?

The color indicates whether you need to learn or repeat a lesson within this theme:

Grey: You haven’t completed any lessons yet, and you can start them.
Blue: You don’t need to repeat any lessons in this theme because not enough time has passed.
Red: You need to repeat at least one lesson because enough time has already passed.
Green: You have repeated the lessons enough times (6 times), so you won’t need to repeat them again.
The number indicates the total number of lessons within the theme.

This information is for advanced users.

We recommend that all users always follow the recommended lesson. We always recommend the lesson you need to repeat based on the number of repetitions and your performance. This is how you learn with our improved spaced repetition, which is the most effective learning method in general.

What do the stars beneath the theme icon signify?

They indicate the difficulty level for which you have completed all lessons.

What does the crown symbolize?

It means that you have a subscription, and if you tap on it, we will display the expiration date of your subscription.

When do you plan to add new levels? When do you plan to add new languages, and which ones?

The schedule for adding new languages and levels is available on our homepage. You can access it directly via this link: https://www.qlango.com/languages-plan

Why does it suggest that I need to take a lesson at a higher difficulty than I prefer?

After a sufficient amount of time elapses, lessons turn red, indicating that you need to repeat them at a higher difficulty level than the last time you practiced them. We have tested this method for months, and it has proven to be the most effective for learning, as confirmed by our users.

Why should I learn the recommended lesson?

The lessons you have completed are being analyzed, and based on this analysis, we suggest the next lesson that will yield the best results for you. This ensures that spaced repetition is optimized for your learning, and the hardest questions are generated whenever possible and promptly suggested afterward.

31. Wall of Fame

How can I view my comparison with others?

For this purpose, we have created the ‘Wall of Fame’, which can be accessed on ‘Theme Selection’ at the bottom tap on ‘Statistics’ and then on ‘Wall of Fame’. Here, you can see the number of lessons completed by users who are using the same course as you, users who are using the same language to learn other languages, users who are learning the same language as you, and all users collectively. This data is available for specific days, weeks, months, years, and in total. Additionally, you can review historical data to see how you compare to others from previous weeks, three months ago, and so on.

32. Weekly Achievement

How can I establish a learning plan?

When you add a new course, we automatically set a weekly plan of 21 lessons for you. You can navigate to ‘Stats’ in the Theme Selection menu, choose ‘Weekly Achievement,’ and view the number of lessons you have completed this week, the remaining lessons needed to meet your plan, and whether you are on track or not. Additionally, you can customize a different weekly plan by tapping on the gear icon in the upper right corner.

33. What should we do next?

Where can I provide feedback or suggestions about desired new levels for existing languages, new languages, and new features in the app?

In general, you can contact us or send us a message within the app. Additionally, we have a survey running where you can vote on features and updates that we are already planning. We will prioritize implementing them based on your votes.

You can find our survey by going to the menu in the Theme Selection, selecting ‘What should we do next?’ and leaving your votes and suggestions there. Thank you.

34. Why Qlango?

What are the main reason for using Qlango?

Go to the menu in Theme Settings, select “Why Qlango?” and read about it. The main reason is that users are genuinely learning, unlike with most other more popular apps. You can try our app without registration and for free. If you like it, we’ll be glad if you purchase the ‘Premium’ and support our mission to teach both rare and popular languages directly from your native language.

35. You Can Buy us a Coffee

I appreciate the support from your team and would like to buy them a coffee or more. How can I do that?

Go to the menu in ‘Theme Selection’, select ‘You can buy us a coffee.’ We’re always very grateful when someone decides to show their appreciation in this way.