Child safety standards
These standards apply to the Qlango app, published on Google Play and the App Store as “Qlango: Learn 80+ Languages” by Qlango d.o.o., Slovenia, EU, and to qlango.com. They explain how we prevent child sexual abuse and exploitation (CSAE) and what we do when we find it.
Last updated:
Zero tolerance
Qlango does not allow child sexual abuse and exploitation of any kind. This includes:
Child sexual abuse material (CSAM), including drawn, edited or computer generated images.
Sexual comments about a child, or content that sexualises a child.
Grooming, which means building trust with a child in order to abuse them.
Asking a child for sexual images, or sending sexual content to a child.
Threatening to share someone’s intimate images unless they do what you ask.
Any offer to buy, sell or traffic a child.
These rules apply everywhere in the app: Community posts, comments, corrections, photos, profiles and private chat. We do not give a warning first. We act on the first case.
Who can use Community
Community is only for people aged 16 or older. If the date of birth on a Qlango account shows that the person is under 16, Community stays closed for that account. Everyone else must confirm that they are 16 or older before they can join. If we learn that a Community member is under 16, we close their Community access.
How we prevent harm
- Every post, comment and profile introduction is checked by automated tools before other people can see it. Photos in posts are checked too. Sexual content is hidden before it reaches the feed. When our tools find content that sexualises a child, we remove it and lock the account for a safety review.
- Every post, comment, correction and profile has a Report option with a Child safety reason.
- Members can block other members.
- Child safety reports are placed at the top of our moderation queue.
- Our team follows written procedures for these cases, and only the staff who handle a case can see it.
How to report
In the app
- Tap the three-dot menu on the post, comment, correction or profile.
- Choose Report.
- Choose Child safety.
By email
Please write “Child safety” in the subject line. Anyone can use this address, also people without a Qlango account, parents, guardians, the police and child protection organisations.
If a child is in immediate danger
Call your local emergency number or the police first.
You can also report child sexual abuse material that you find anywhere online to the NCMEC CyberTipline or to the hotline in your country that belongs to the INHOPE network.
What we do when we find CSAM or other CSAE
Our steps
- We remove the content so that no one else can see it.
- We lock the account that posted it while we review the case. If the case is confirmed, we close the account for good.
- We keep a secure copy of the content and the related account data for the authorities. Only the staff who need it can access it, and we keep it only for as long as the law requires.
- We report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) and to Spletno oko, the Slovenian hotline in the INHOPE network. When a child may be in danger, we contact the police.
- We cooperate with lawful requests from the police and other authorities.
We do not tell the account owner about a report if that could put a child at risk or harm an investigation.
Following the law
We follow the child safety laws that apply to us, including Slovenian law, European Union law and the laws of the countries where the app is available. We also follow the Google Play Child Safety Standards policy and the App Store Review Guidelines.
Review of these standards
We review these standards at least once a year, and whenever Community changes in an important way.
Child safety contact
Our child safety point of contact can be reached at the address below. Please write “Child safety” in the subject line. This person can explain how we review and remove content, and can act on a report.
support@qlango.comRelated pages: Community Guidelines, Terms of Use, Privacy Policy. Qlango d.o.o., Slovenia, EU.