Community guidelines
Qlango Community is a space inside the Qlango app where language learners post, comment and help each other practise. These guidelines explain what belongs here, what does not, and how we keep the space safe. You must be 16 or older to use Community. When you join Community, you agree to these guidelines and to our Terms of Use.
Last updated:
The short version
Be kind. No harassment, hate or threats.
Keep it safe. No sexual content and nothing involving minors.
Post your own words and photos. No spam or scams.
Posts are checked automatically and by people. You can report anything and appeal any decision.
Who can use Community
You must be 16 or older to use Community, even if a parent agrees. When you open Community for the first time, you confirm that you are 16 or older. If the date of birth in your Qlango account shows that you are younger than 16, Community stays closed for you.
We do not check an ID, so this check can be wrong. If you think someone in Community is younger than 16, please report their profile. If we find out that someone is younger than 16, we close their Community access.
What belongs in Community
Community is for practising a language with real people. It is part of Qlango, not a general social network, so keep posts connected to language learning, culture and daily life.
What you can post
Text and photos in your native language, the language you are learning, or both.
Example: A photo of your lunch with three sentences about it in Italian, and the same sentences in English below.
Questions about grammar, words and how native speakers say things.
Example: “When do I use ‘por’ and when do I use ‘para’ in Spanish?”
Kind corrections and feedback.
Example: “Great post. One small thing: in German it is ‘ich bin gegangen’, not ‘ich habe gegangen’.”
Everyday life and culture.
Example: A few lines in French about how your family celebrates a holiday, with a photo of the table.
What is not allowed
Harassment, bullying or hate.
Example: Making fun of someone’s mistakes, or attacking people because of their race, ethnicity, nationality, religion, gender, sexual orientation, disability or age.
Violence or credible threats.
Example: Writing “I know where you live” to someone who corrected you, or posts that praise violence.
Sexual content, nudity or sexual requests.
Example: Nude photos, or asking a language partner for sexual chats or photos.
Sharing intimate or sexual images of anyone without their consent, or threatening to share them.
Example: Posting a private photo that someone sent you, or saying you will share it unless they do what you want.
Anything that sexualises, endangers or exploits a child.
Example: A sexual comment about a child in a photo, or trying to meet a young learner in secret. This is never allowed, with no exceptions. See Child safety.
Encouraging self-harm or suicide.
Example: Telling someone to hurt themselves, or explaining how to do it.
If you are struggling, please reach out. You can find a helpline near you at findahelpline.com.
Posting other people’s words or photos as your own.
Example: Copying a text from a website and saying you wrote it yourself in Spanish.
Spam, scams or fake activity.
Example: Posting the same ad for your lessons again and again, a “free” course that asks for your card details, or extra accounts that like your own posts.
Pretending to be someone else.
Example: Using another learner’s name and photo, or saying you are from Qlango or another organisation when you are not.
Sharing someone’s private information without their permission.
Example: Posting your language partner’s phone number, home address, ID, bank details or exact location.
Posting a photo of another person without their permission, or a photo of someone else’s child.
Example: A photo of your classmate taken without asking, or a photo of children at a park.
Anything illegal.
Example: Selling fake language certificates. This includes things that are illegal where you live or where the person you write about lives.
We have zero tolerance for objectionable content and abusive users. We remove content that breaks these rules, and we can pause or close the Community access of anyone who breaks them.
Illegal content
We remove illegal content when we find it or when a report shows it is illegal. This includes content that supports terrorism, content that sexually abuses or exploits a child, and other serious illegal content such as threats, fraud, the sale of drugs or weapons, and intimate images shared without consent. Accounts that share this content lose access to Community. When the law requires it, or when someone’s life or safety is in danger, we tell the police.
Anyone can report illegal content to us, also people without a Qlango account. See how to report without an account.
Child safety
Qlango has zero tolerance for child sexual abuse and exploitation (CSAE). This includes child sexual abuse material (CSAM), sexual comments about a child, grooming, asking a child for sexual images, and any attempt to contact a child for sexual reasons. These rules apply everywhere in the Qlango app: Community posts, comments, corrections, photos, profiles and private chat. We do not give a warning first.
When we find it, or someone reports it to us
- We remove the content.
- We lock the account while we review the case, and we close it for good when the case is confirmed.
- We keep a secure copy for the authorities, only for as long as the law requires.
- We report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) and to Spletno oko, the Slovenian hotline in the INHOPE network. When a child may be in danger, we also contact the police.
How to report a child safety problem
- Tap the three-dot menu on the post, comment, correction or profile.
- Choose Report.
- Choose Child safety.
You can also write to support@qlango.com with “Child safety” in the subject line. Parents, guardians, the police and child protection organisations can use this address too.
If a child is in immediate danger
Contact your local police first.
Our Child Safety Standards
How we prevent child sexual abuse and exploitation, and what we do when we find it. Read the Child Safety Standards
How posts are checked
Every post, comment and profile introduction is checked by automated tools when it is submitted. Photos in posts are checked too. These tools look for the problems listed above. Content that clearly breaks the rules is hidden before it reaches the feed.
What the automatic check decides
We use an AI moderation service from OpenAI. It gives the content a score for different kinds of harm, for example sexual content, harassment, hate, violence, self-harm and illegal activity. Our own rules then decide what happens:
- Low score
- The content is published.
- Medium score
- The content is published, but we show it to fewer people.
- High score
- The content is hidden, and a person on our team looks at it and decides.
- Signs of sexual content involving a child
- The content is removed, and your Community access is closed until a person on our team has reviewed it.
- Signs that the author may be thinking about self-harm
- We do not punish the author. We show the post to fewer people and send the author information about where to find help.
Some other steps are also automatic:
- If several people report the same post or comment, we hide it until a person on our team has looked at it.
- If you post the same text twice in one day, the second post is shown to fewer people.
- If the automatic check does not work, your post waits and we try again. If it still does not work, a person on our team decides.
Profile photos are not checked automatically, but anyone in Community can report them.
What people on our team do
People on our team review reports, content that the automatic check hides, and appeals. They decide on warnings and pauses. For a serious case, a person on our team can pause your Community access for 7 or 30 days without the earlier steps, or close it for good. Only a person can close your access for good.
When a person on our team acts on something you posted, or the automatic check hides it, you get a notice in the app that explains what happened and why. If you think a decision is wrong, you can ask a person to look at it again. See how to appeal.
When a rule is broken
Consequences grow step by step, so everyone has a chance to learn the rules. First come two friendly warnings. After that, Community is paused for a while. A pause only affects Community, and you can still use the rest of Qlango.
- 1st rule break: a friendly warning that explains the rule.
- 2nd rule break: a second friendly warning.
- 3rd rule break: Community is paused for 1 day.
- 4th rule break: Community is paused for 7 days.
- 5th rule break and later: Community is paused for 30 days.
Forgiven after 90 days. Each rule break stops counting 90 days after it happened.
Serious cases skip the ladder
Content that harms a child, or a credible threat of violence, gets no warning first. We take it down, and after review by our team it can lead to permanent removal from Community.
Posts about self-harm are never penalised
We do not punish the author. We show the post to fewer people and send the author information about where to find help. If you are struggling, you can find a helpline near you at findahelpline.com.
Report, block or appeal
Report something
- Tap the three-dot menu on the post, comment, correction or profile.
- Choose Report.
- Pick the reason that fits best.
- Add any details that help us understand the problem.
- Tap Send report.
Every report goes to our moderation team. If we take action, the person who posted the content is told what happened and why, but never who reported it. You can also report a problem by email to support@qlango.com.
Report without a Qlango account
Anyone can tell us about content in Community that they believe is illegal, also people who do not have a Qlango account. Send an email to support@qlango.com with the subject “Illegal content report”. Please include:
- Where the content is: the name of the person who posted it, the date, and the words in the post or comment.
- Why you believe the content is illegal. If you can, tell us which country’s law it breaks.
- Your name and email address.
- This sentence: “I believe that the information in this report is accurate and complete.”
If you report content that sexually abuses or exploits a child, you do not have to give your name. Never send us the images or videos. Send only a description. You can also report it to Spletno oko, the Slovenian hotline, at spletno-oko.si, or to the hotline in your country, which you can find at inhope.org.
Block or hide someone
You can block someone from their profile, from the menu on their post, or right after you report them. When you block someone, their posts are removed from your feed and they can no longer send you messages in chat.
If you only want to see less of someone, tap the menu on their post and choose Hide posts from them, or choose Not interested to remove that one post from your feed.
Appeal a decision
- Open your hidden or removed post.
- Tap Appeal and tell us why you think the decision was wrong.
- A person on our team looks at it again.
For a comment, or if your Community access is paused or closed, tap Contact support in the notice.
Other options outside Qlango
You can always take a dispute about our decision to a court.
If you live in the EU
- You can complain to the Digital Services Coordinator in your country if you think we do not follow the EU Digital Services Act. In Slovenia, where Qlango is based, this is AKOS, Agencija za komunikacijska omrežja in storitve RS, Stegne 7, 1000 Ljubljana, info.box@akos-rs.si.
- You can complain to a data protection authority about how we use your personal data. In Slovenia this is the Information Commissioner, Informacijski pooblaščenec, Dunajska cesta 22, 1000 Ljubljana, ip-rs.si.
If you live in the UK
You can complain to us as described above. You can also tell Ofcom, the UK online safety regulator, about a problem with an online service at ofcom.org.uk. Ofcom does not decide individual complaints.
Contact us
Questions about Community, or worried about someone’s safety? Write to us.
support@qlango.comThis address is our contact point for everyone who uses Community. A person on our team reads the messages.
Child safety comes first
If it is about a child’s safety, write “Child safety” in the subject line so we handle it first.
Email us about child safetyChanges to these guidelines
When we make an important change to these guidelines, we tell you in the app and ask you to accept the new version before you continue in Community. The date at the top of this page shows when we last changed it.
These guidelines are part of the Terms of Use. Qlango d.o.o., Slovenia, EU.