Privacy Policy
Last updated: 22 April 2026
Qlango d.o.o. (“Qlango”, “we”, “our”, or “us”) operates the Qlango mobile application and website (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We collect the following types of information:
1.1 Information you provide
When you use our Service, you may provide:
- Name or username
- Email address
- Password (stored securely in encrypted form)
- Date of birth (if required)
- Learning progress and activity data
1.2 Automatically collected information
When you use the Service, we may automatically collect:
- Device type and operating system
- Device identifiers (such as advertising ID, IDFA/GAID)
- IP address
- App usage data (e.g., lessons completed, interactions)
- Crash reports and diagnostics
1.3 Advertising and analytics data
We use third-party services (such as Google AdMob and Firebase) that may collect:
- Advertising identifiers
- Interaction with ads
- Approximate location (based on IP)
- App performance and usage analytics
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide and maintain the Service
- Personalize your learning experience
- Track progress and statistics
- Improve the Service and develop new features
- Display advertisements
- Communicate with you (service updates, notifications)
- Ensure security and prevent fraud
3. LEGAL BASIS FOR PROCESSING (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
- Contract – to provide the Service
- Legitimate interests – to improve the Service and ensure security
- Consent – for personalized ads and certain tracking
4. ADVERTISING AND CONSENT
We use Google AdMob to display ads.
- Ads may be personalized based on your interests
- In certain regions (such as the EEA), we request your consent before showing personalized ads
- You can change your consent choices at any time in the app settings (if available) or via your device settings
For more information, see:
- Google Privacy Policy: https://policies.google.com/privacy
5. SHARING OF INFORMATION
We do not sell your personal data.
We may share your information with trusted third parties only when necessary to provide the Service, including:
- Google (AdMob, Firebase Analytics, Crashlytics)
- RevenueCat (in-app purchases and subscriptions)
- Hosting and infrastructure providers
- Customer support tools
These providers process data on our behalf under appropriate safeguards.
We may also disclose information:
- If required by law
- To protect our rights or prevent fraud
- In connection with a business transfer (e.g., merger or acquisition)
6. DATA RETENTION
We retain your data only as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data at any time.
7. YOUR RIGHTS (GDPR)
If you are in the EEA, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise these rights, contact us at: support@qlango.com
8. ACCOUNT DELETION
You can delete your account by:
- Using account settings in the app (if available), or
- Contacting us at: support@qlango.com
After deletion, some anonymized or aggregated data may be retained.
9. CHILDREN’S PRIVACY
Our Service is not intended for children under the age of 16 (or the applicable age in your country).
We do not knowingly collect personal data from children without appropriate consent.
If you believe a child has provided personal data, please contact us.
10. DATA SECURITY
We implement reasonable technical and organizational measures to protect your data.
However, no method of transmission over the Internet or electronic storage is completely secure.
11. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.
We ensure appropriate safeguards are in place.
12. LINKS TO OTHER SERVICES
Our Service may contain links to third-party websites or services.
We are not responsible for their privacy practices.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
We will notify you of significant changes by:
- Posting the new Privacy Policy on our website
- Updating the “Last updated” date
14. CONTACT
If you have any questions about this Privacy Policy, contact us: